Frequently Asked Questions
Everything you need to know about your Wax Poetics experience.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard shipping within the continental United States usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate a domestic return and receive a prepaid shipping label.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, Google Pay, and interest-free installment options via Afterpay.
Are your materials sustainably sourced?
Yes, Wax Poetics is committed to conscious fashion. We prioritize organic cotton, recycled fibers, and ethical manufacturing processes to minimize our environmental footprint.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.